The problem

Prospects had questions. Staff had no time to answer them properly.

Pure Radiance was stuck in a frustrating cycle:

• Prospects waited 3+ hours just to get basic treatment info

• Staff spent their entire day answering the same 10 questions about procedures and pricing

• Potential clients dropped off because they didn't understand what treatments could do for them

• The team was burned out from repetitive conversations instead of focusing on actual client care

  Our Solution

We built them an AI assistant that actually knows aesthetics.

Here's what we created:

• 24/7 treatment educator that explains procedures in simple terms

• Smart service matching that guides people to treatments that fit their goals

• Instant answers to common questions about pricing, results, and aftercare

• Seamless handoff to real staff when someone's ready to book

The bot doesn't just respond—it educates. It knows the difference between a chemical peel and microneedling. It can explain why someone might need 3 sessions vs. 6. It builds trust.

The Results

What Changed in 30 Days

75% more monthly bookings When people understand treatments, they book them.

Under 2-minute response time Down from 3+ hours. Prospects get answers instantly.

30+ hours saved monthly Staff stopped answering the same questions and started focusing on clients.

Zero missed inquiries The bot never sleeps, never takes breaks, never forgets to respond.

Why It Worked

Education drives bookings People don't book treatments they don't understand. The AI explains everything clearly—what to expect, how much it costs, what results look like.

Staff efficiency Instead of explaining the difference between treatments for the 100th time, staff could focus on actual consultations and client care.

Always available Prospects who browse at 11 PM get the same quality education as someone calling at 2 PM.

Personal touch Every conversation feels one-on-one. The AI asks about specific concerns and tailors its responses.

Implementation

Week 1: Built the treatment knowledge base Week 2: Designed natural conversation flows
Week 3: Connected to their website and booking system Week 4: Went live and started seeing results immediately

Ready to Stop Answering the Same Questions?

Transform your client education like Pure Radiance did. Get instant treatment explanations, automated qualification, and more bookings.